| Pages in topic: < [1 2 3 4] > | Missing email notifications (Staff: Fixed) Thread poster: Anna Sarah Krämer
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Zea_Mays 
Italy
Local time: 11:46
Member (2009)
English to German
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Profile pages take forever to load, and tabs there do not work until the entire page has loaded.
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I've just checked and it says 23 years...
| | | | Lieven Malaise
Belgium
Local time: 11:46
Member (2020)
French to Dutch
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Maria Teresa Borges de Almeida wrote:
I've just checked and it says 23 years...
Yes, I've changed it again myself.
| | | | | Still the same Featured Translator! | Dec 2, 2023 |
Should we ask her if in the meanwhile she has had more client’s traffic ?
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Jessica Noyes
United States
Local time: 05:46
Member
Spanish to English
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| Job announceents are messed up also | Dec 3, 2023 |
For the last six months or so I have been receiving emailed job announcements that are completely irrelevant. Some of them involve skills that I do not list and do not have, e.g. sending in labeled photographs, submitting sound clips, and rating search engine results. Others require skills in languages such as Khmer, Wolof, or Uighur, in other words, languages that I have never seen or heard.
Luckily I don't rely on these job announcements for work, but if I were a hopeful newbie, I... See more For the last six months or so I have been receiving emailed job announcements that are completely irrelevant. Some of them involve skills that I do not list and do not have, e.g. sending in labeled photographs, submitting sound clips, and rating search engine results. Others require skills in languages such as Khmer, Wolof, or Uighur, in other words, languages that I have never seen or heard.
Luckily I don't rely on these job announcements for work, but if I were a hopeful newbie, I'd find it very distressing. ▲ Collapse
| | | | | According to staff | Dec 4, 2023 |
we are talking here each time about recent and occasional bugs. To tell the truth, over the last months there have been reported bugs again and again in several threads that don't seem to have ever been solved. I for one sadly have got so used to this situation that I don't even notice it any more. Anyway, I find it unreasonable that paying members are supposed to live such a long time with all those bugs. Every time we read "staff is looking into it" and "thank you for your patience" but nothin... See more we are talking here each time about recent and occasional bugs. To tell the truth, over the last months there have been reported bugs again and again in several threads that don't seem to have ever been solved. I for one sadly have got so used to this situation that I don't even notice it any more. Anyway, I find it unreasonable that paying members are supposed to live such a long time with all those bugs. Every time we read "staff is looking into it" and "thank you for your patience" but nothing ever changes. ▲ Collapse
| | | | | Notification issue fixed in full | Dec 4, 2023 |
Hi all,
I want to confirm that the notification issue has been fixed and tested during the last week and it has been working normally since then. It means that it was solved in full. If, however, you still experience the problem, please submit a support request with examples and ProZ.com Staff will check the examples provided.
Regarding other issues reported, we are aware of them as they have been addressed via tickets and developers are working to have them solved soon... See more Hi all,
I want to confirm that the notification issue has been fixed and tested during the last week and it has been working normally since then. It means that it was solved in full. If, however, you still experience the problem, please submit a support request with examples and ProZ.com Staff will check the examples provided.
Regarding other issues reported, we are aware of them as they have been addressed via tickets and developers are working to have them solved soon.
Please remember that in case you would like to report a new issue, you may create a new topic or submit a support request https://www.proz.com/support?&mode=ask as this will help site staff to address your questions better.
Thanks for your support on the site!
Best,
Naiara Solano
ProZ.com Staff ▲ Collapse
| | | | Barbara Carrara
Italy
Local time: 11:46
Member (2008)
English to Italian
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| 'Soon' is not good enough | Dec 4, 2023 |
Naiara Solano wrote:
Regarding other issues reported, we are aware of them as they have been addressed via tickets and developers are working to have them solved soon.
(emphasis mine)
Thanks, Naiara.
Thing is, though, that with the increasing number of bugs and glitches happening on ProZ, my confidence in the site is waning as rapidly as my discomfort is growing.
As a reminder, and as reported to Support by me and other colleagues, we've been seeing the same Featured Translator for the best part of ONE WEEK (first noticed on 30 November). Since 29 November (earlier date showing in the list of Forum threads I am following), the 'Recent translation forum posts' page, fifteen threads out of thirty-three are showing zero views despite them having received multiple replies.
Considering the time it is taking you to fix the issues we keep experiencing, I wonder what would happen in case of, say, a breach of data? How can we be sure our personal and sensitive data are safe?
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Dear Barbara,
Thanks for your response.
Breach of the data is considered by the whole ProZ.com Team as a severe issue and therefore, in case such issue happens, it is addressed as the issue of the first priority: checked and fixed fast.
You may understand that as it is a site with a huge number of areas and features, we register and organize the reported issues according to their priority and considering the number of users being affected by them.
... See more Dear Barbara,
Thanks for your response.
Breach of the data is considered by the whole ProZ.com Team as a severe issue and therefore, in case such issue happens, it is addressed as the issue of the first priority: checked and fixed fast.
You may understand that as it is a site with a huge number of areas and features, we register and organize the reported issues according to their priority and considering the number of users being affected by them.
Issues you have mentioned are already in development factory and will be fixed as soon as possible. They do not prevent members from using key services.
We really appreciate your patience.
Regards,
Naiara Solano
ProZ.com Staff ▲ Collapse
| | | | expressisverbis
Portugal
Local time: 10:46
Member (2015)
English to Portuguese
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expressisverbis wrote:
A few other colleagues and I, we are having the same problem: we don't get notifications, sometimes we get some and sometimes we don't...
Today, by chance, I've already received two questions from KudoZ, but everything that happens there I'm not aware of or notified about.
And this has been going on since 2020, it improved a little back then, but nothing was ever fixed.
Naiara Solano wrote:
You may understand that as it is a site with a huge number of areas and features, we register and organize the reported issues according to their priority and considering the number of users being affected by them.
Issues you have mentioned are already in development factory and will be fixed as soon as possible. They do not prevent members from using key services.
Naiara Solano
ProZ.com Staff
It seems that not everything ProZ staff pays attention to.
The problem I identify above, which I've identified several times and which is frustrating, has been going on for a couple of years.
And yes, it has prevented me from using and enjoying KudoZ Help - a key service - as before. And like me many other colleagues.
The support is aware of this, but I've been waiting for ages...
| | | | Barbara Carrara
Italy
Local time: 11:46
Member (2008)
English to Italian
+ ...
Naiara Solano wrote:
Breach of the data is considered by the whole ProZ.com Team as a severe issue and therefore, in case such issue happens, it is addressed as the issue of the first priority: checked and fixed fast.
Sorry to say this, Naiara, but you don't sound convincing enough.
Naiara Solano wrote:
You may understand that as it is a site with a huge number of areas and features, we register and organize the reported issues according to their priority and considering the number of users being affected by them.
Issues you have mentioned are already in development factory and will be fixed as soon as possible. They do not prevent members from using key services.
While I do understand and agree that the issues I and others have reported may not affect our use of the site, the fact that they still haven't been solved does not reflect positively on how things are handled on ProZ. I mean, if you cannot solve minor glitches in a timely manner, how can we trust you'll be able to fix serious threats fast enough?
| | | | | Issues solved | Dec 5, 2023 |
Hello everyone,
I am posting to let you know that the "Featured translator" and the "Forum views" issues reported above have been solved. Please let us know in case you experience them again.
Let me clarify that urgent issues like KudoZ notifications, which is indeed affecting the use of the site, is placed as a priority one, however, these kind of issues take time to be fixed as, logically, all issues which affect big areas of the site need to be investigated, tested a... See more Hello everyone,
I am posting to let you know that the "Featured translator" and the "Forum views" issues reported above have been solved. Please let us know in case you experience them again.
Let me clarify that urgent issues like KudoZ notifications, which is indeed affecting the use of the site, is placed as a priority one, however, these kind of issues take time to be fixed as, logically, all issues which affect big areas of the site need to be investigated, tested and fixed carefully despite their level of importance. Therefore, it is not a matter of priority but a matter of the time that fixing those wide site issues involve.
Hope you understand.
Best regards,
Naiara Solano
ProZ.com Staff ▲ Collapse
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ibz
Local time: 11:46
Member (2007)
English to German
+ ...
I got a notification about a post in a forum I'm following from Nov 29 today and don't get notifications of discussion posts to my own questions (not always, but sometimes).
Support ticket is on its way ...
| | | | | Notification for job posted 29 November just received | Dec 6, 2023 |
The notification problem has not been solved. Only just now did I receive a notification for https://www.proz.com/job/2056280, which was posted on 29 November at 11.43 a.m. GMT. The quoting and delivery deadlines were on 3 December.
Historical job notifications may of course have some intellectual interest for curators, but they are not terribly helpful for translators or even the outsource... See more The notification problem has not been solved. Only just now did I receive a notification for https://www.proz.com/job/2056280, which was posted on 29 November at 11.43 a.m. GMT. The quoting and delivery deadlines were on 3 December.
Historical job notifications may of course have some intellectual interest for curators, but they are not terribly helpful for translators or even the outsourcers paying to use the site, mistakenly believing they will receive a professional service.
As I did not renew my membership in August, I can't really complain, so this is only to support what others are saying, i.e. that Proz notifications are a gigantic mess.
One cannot reasonably dispute that IT bugs take a little bit of time to fix, but generally not weeks or months unless we are talking about a monstrous bureaucracy such as Microsoft. Having spent 20 years of my career as an IT specialist, most of which with another IT giant, carrying out tasks that included programming and debugging, I find the excuses from Proz excessive. In the best cases, an urgent bug can be fixed within a few hours. Others may take some days. The more stubborn ones that require specialist debugging may even take some weeks, but doesn't Proz have IT staff who understand the company's email notification system, or is it all a mess of old programs without any documentation, leaving current staff to set out on an archaeological expedition into the bowels of historical Proz software running mystical routines nobody understands? Many people have complained about missing notifications for a very long time, so why hasn't this been fixed properly long ago? ▲ Collapse
| | | | | Post removed: This post was hidden by a moderator or staff member because it was not in line with site rule | | Pages in topic: < [1 2 3 4] > | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Missing email notifications (Staff: Fixed) | CafeTran Espresso | You've never met a CAT tool this clever!
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