Anca Nitu Nov 23, 2007:

trebuie sa precizezi exact ce este : mesagerie sau serviciul cu clientii?

Anca Nitu Nov 23, 2007:

http://en.wikipedia.org/wiki/Call_centre
daca e un centru de mesagerie nu e call centre,

Anca Nitu Nov 23, 2007:

call centre = cartierul general al telemarketerilor si a serviciului cu clientii
Domaine(s) : - commerce
- computer science
electronic commerce
- public administration
service delivery
- telecommunications
telephony


anglais
français

call center
centre d'appels n. m.



Sous-entrée(s) :
quasi-synonyme(s)
customer contact center
contact center
customer relation center
customer relationship center

Monika Silea Nov 23, 2007:

iar askoxford.com: • noun an office in which large numbers of telephone calls, especially from customers, are handled for an organization.

Monika Silea Nov 23, 2007:

In functie de context. call centre

noun
a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers) cf. Dictionary.com

Crisoi Nov 23, 2007:

cred ca ai dreptate--"A call centre is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone" (http://en.wikipedia.org/wiki/Call_centre). N-am context, dar ar putea fi si (phone) answering service.