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Poll: How do you handle clients who send "urgent" updates via WhatsApp or SMS?
Thread poster: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
SITE STAFF
Jun 12

This forum topic is for the discussion of the poll question "How do you handle clients who send "urgent" updates via WhatsApp or SMS?".

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Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 02:01
Member (2007)
English to Portuguese
+ ...
N/A Jun 12

All my clients contact me by email...

Zea_Mays
Josephine Cassar
Ian Keith Jones Williams
Luis M. Sosa
Maria Laura Curzi
Philip Lees
 
Marjolein Snippe
Marjolein Snippe  Identity Verified
Netherlands
Local time: 03:01
English to Dutch
+ ...
I ask them to use email Jun 12

All my clients use email.
A while ago there was one potential client who tried to discuss projects via Whatsapp. I told them I only use emails for work. They apologised and said they would contact me only via email going forward. They then contacted me via whatsapp another couple of times, each time apologising after I explained I only use email for work. I finally let them know, politely, that I would block their phone number on whatsapp but would be happy to continue working with them as... See more
All my clients use email.
A while ago there was one potential client who tried to discuss projects via Whatsapp. I told them I only use emails for work. They apologised and said they would contact me only via email going forward. They then contacted me via whatsapp another couple of times, each time apologising after I explained I only use email for work. I finally let them know, politely, that I would block their phone number on whatsapp but would be happy to continue working with them as long as we used email to communicate. I blocked them on whatsapp. They never contacted me again. I am convinced they were a genuine agency, but I think they were so used to communicating via whatsapp that they probably decided this was not going to work. ▲ Collapse


Luis M. Sosa
Philip Lees
 
Lieven Malaise
Lieven Malaise  Identity Verified
Belgium
Local time: 03:01
Member (2020)
French to Dutch
+ ...
N/A Jun 12

None of my customers use WhatsApp or SMS. I would let them, if they like, but I would never accept any order or send any work through those means.

Luis M. Sosa
 
DaliaNour
DaliaNour  Identity Verified
Egypt
Local time: 04:01
Member (2018)
English to Arabic
+ ...
N/A Jun 12

All my clients contact me via email.

Luis M. Sosa
Philip Lees
 
Samuel Murray
Samuel Murray  Identity Verified
Netherlands
Local time: 03:01
Member (2006)
English to Afrikaans
+ ...
Depends Jun 12

If I'm not at my computer, it's more difficult to provide updates via WhatsApp, but I have done so in the past. Such jobs don't make any money because it takes longer to type the translation than the word rate caters for. If I'm at my computer, I don't mind giving updates via WhatsApp. But neither of these is common. What happens more often is that a client will tell me what WhatsApp that they had sent me an email. I appreciate that. It also allows me to give the client a timeline, e.g. if... See more
If I'm not at my computer, it's more difficult to provide updates via WhatsApp, but I have done so in the past. Such jobs don't make any money because it takes longer to type the translation than the word rate caters for. If I'm at my computer, I don't mind giving updates via WhatsApp. But neither of these is common. What happens more often is that a client will tell me what WhatsApp that they had sent me an email. I appreciate that. It also allows me to give the client a timeline, e.g. if I'm not at my computer. Or, a client will ask me via WhatsApp if I'm available, and when I say yes, they send the email. This is also fine by me. ▲ Collapse
 


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Poll: How do you handle clients who send "urgent" updates via WhatsApp or SMS?






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